Good morning, Dale
Wednesday, September 16 · Here is what needs a hand at the counter today.
Ask the shop
Later, ask a plain question and get an answer straight from your own approvals, jobs, and service history.
Included with the Live plan.
Recent activity
Moved the Clayton Fire SUV to ready, called the chief
2 hr ago
Approval sent to Skip Cannon for the step-van brake quote
4 hr ago
Quote request from Ridge & Valley Realty came in for four tires and an alignment
5 hr ago
Lakeview Marina inspection quote came in after hours with photos attached
7 hr ago
Hank Tilley approved the van fuel service quote
yesterday
Pulled the caliper on the Lakeview tow rig, sent the updated quote
yesterday
Leon Braswell approved the truck 1 brake quote
2 days ago
Sent the Clayton Fire purchase order request to Chief Dyer
2 days ago
Walt Blevins approved the 60k service on the pickup
3 days ago
Questions worth exploring
What could keep the bays moving without losing the customer relationship?
The demo is a starting point. The useful next step is comparing it with how approvals and jobs really move through the shop.
Compare notes with Dale- 01
Where does an approval most often go quiet, and how long does a bay sit before you find out nobody got the message?
- 02
Which of your fifteen-year regulars could be coming back more often with a well-timed reminder, and which ones would you rather not bother?
- 03
When a car is done and the owner has not called, who in the shop is the one stopping to answer the front desk instead of working a bay?